Shipping policy

ORDER PROCESSING:
Please allow 1 hour to process your order. Expect an email on your desired delivery date to let you know your order is on the way!

STORE PICKUP - 2/21 Elizabeth Street, Aitkenvale 4814
Orders can be picked up daily, from 11am. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 30km s of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
Orders placed before 11am during store hours will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is out for delivery, you will receive an email when it has been delivered successfully. 

If we attend a property and we are unable to access the premises or complete the delivery forwhatever reason - for example locked gates, dogs on premises, not safe to leave the order (dueto weather, risk of theft), wrong delivery details provided etc.

Our driver will attempt to contact the recipient if a number has been provided for further
instructions or alternatively, the delivery will be returned to store and we will contact the sender and advise.

We reserve the right to deem when a delivery is safe to complete or not. Our driver does not
know that the dog is friendly and "won't bite" so if it is barking at the gate we won't be testingto find out. Please understand that the safety of our staff is our priority at all times.

RE-DELIVERY FEES

Should the initial delivery attempt fail and your order is returned to the store and you would
like us to re-deliver to the recipient, a re-delivery fee applies of $15 for each additional attempt.

FLAT RATE SHIPPING
Orders are generally shipped within 1 day.  Flat rate shipping fee of $15 applies to orders shipping to Townsville and surrounding areas.  Optional: We do not ship outside of Townsville, Australia at this time.

REFUNDS AND COMPLAINTS

Should you be unhappy with our services or product for whatever reason, we ask that you
contact us via email at bronte@bleflora.com.  Please contact us within 48
hours in relation to the issue. We will reply to your email within a 48hr period ( business days Monday - Saturday )
Should you wish to lodge a complaint about fresh flower product, we request that you send a
photo of the product your received with your correspondence.
We will always work with you to rectify a problem. We make and deliver all
of our blooms with love, however please remember we are also all human!- and we are dealing with fresh product.